Order and Returns

At iBasta, we strive to make your shopping experience simple and convenient. Here is important information about orders and returns:

Shipping

1. Delivery time: Orders are typically delivered within 2-5 business days, depending on the region.

2. Shipping cost: Shipping is free for orders over €100. For smaller orders, shipping usually costs €5-10.

3. Order tracking: Once shipped, you will receive a tracking number to monitor the status of your order.

Return Policy

1. Return period: You can return items within 14 days of receipt.

2. Product condition: Returns are only accepted if the item is unused, retains its original packaging, and has all labels intact.

3. How to return: To initiate a return, contact our team at ibasta.es@gmail.com.

4. Return shipping costs: Return shipping costs are covered by the customer unless the product is defective or damaged.

Return Process

1. Contact us: Email ibasta.es@gmail.com with your order number and the reason for the return.

2. Receive instructions: Our team will provide you with all necessary instructions for the return process.

3. Send the product: Ensure the product is securely packaged and send it to the address provided in the instructions.

4. Receive your refund: Once the product is received and inspected, a refund will be issued within 7 business days.

Product Exchanges

If you need to exchange an item for another, please contact us. We will do our best to help you find the right option.

Contact for Questions

If you have additional questions about orders or returns, reach out to us:

• Phone: +34 672 22 37 20

• Email: ibasta.es@gmail.com

We are always ready to help make your shopping experience at iBasta as smooth as possible!